If you want your business to succeed, you need the right combination of people, processes and technology to create the best solutions with the lowest amount of friction. – Steve Pye
In the early and mid 90s, I provided custom information technology (IT) solutions for a variety of small businesses, and eventually gained a position working as a Systems Analyst with World’s Finest Chocolate Canada. Although my first passion and work was with technology, and primarily with computers and networking specifically, my interests grew and expanded beyond IT into an increasingly more prominent field: information systems (IS).
IS, in contrast to IT, focuses more on businesses processes and systems implementation. In lay terms, I became more interested in building end-to-end solutions to meet business needs, than I was in dealing with technical issues like networks, cabling, printers, and hardware. As my role with World’s Finest grew, so too did my knowledge and training in software development, web technologies and business systems architecture.
Over the span of a decade, I worked with a wide array of independent clients and businesses, some in contract-only roles, and some working full time on-site. The exposure to a range of fields such as Customer Service, Accounting, Order Entry, and Sales & Marketing gave me a unique edge in business development roles, and eventually led to me working with businesses and startups to help build and establish full end-to-end business solutions and information systems. I have focused on this area of work, somewhat informally referred to as business process management.
In a nutshell, business process management consulting provides startups, and small to mid-sized businesses with business development documentation and project planning, information systems management, and custom business management solutions including business organization planning, product and service planning, online and offline media relations strategies and web site and web application design and development.
It is often said that modern businesses are a blend of people, processes and technology, and that’s precisely where I work: right in the center of the people, processes and technologies required to help businesses succeed. I use technology and good business processes to help your people achieve their goals with the most comfortable and frictionless experiences possible.